FAQs

Memory Giving is a funeral tribute and in-memory donation platform, created specifically with funeral directors and bereaved families in mind.

It enables you to create a funeral tribute page for a family, share funeral information, and collect donations securely alongside messages of condolence for UK charities and good causes.

Memory Giving is designed for funeral directors, families and friends, charities, good causes and donors.

For funeral directors, it provides a simple digital service that works alongside your existing funeral arrangements, helping you offer families more choice while reducing the administration associated with managing funeral donations.

Memory Giving gives families one central place to share funeral information, add a photo and collect donations with messages of condolence in memory of their loved one.

For your funeral business, it provides a professional digital service that complements traditional arrangements, reduces donation administration and gives families and friends the convenience of secure 24-hour online giving.

Yes. Memory Giving was founded in 2010 by fifth-generation funeral directors, A B Walker, who understood first-hand the needs of bereaved families and the practical challenges funeral directors face when managing funeral donations.

That experience continues to influence how we develop and support Memory Giving today.

Yes. Memory Giving has been designed to work for funeral businesses of different sizes, from independent funeral directors and single branches to larger multi-branch organisations.

We understand that every funeral business works differently, so we'll work with you to find an approach that suits your existing working practices.

Yes. Memory Giving is suitable for multi-branch funeral businesses as well as independent and single-branch funeral directors.

Talk to us about how your branches operate and we'll help you find the most appropriate way to use Memory Giving across your business.

Simply get in touch with our team or register with us on our website LINK!

We'll talk you through Memory Giving, answer any questions you have and help you get everything set up. Training and ongoing support are also available for your team.

No. There is no registration or subscription charge for funeral directors to use Memory Giving.

Our aim is to make it straightforward for funeral directors to offer Memory Giving as part of the service they provide to families.

No. Funeral tribute pages are free to create.

Yes. We want your team to feel confident using Memory Giving from the start.

We provide training and ongoing UK-based support, whether you need help getting started, creating a funeral tribute page or answering a question from a family.

A funeral tribute page can bring together important information about the funeral and the person being remembered.

This can include funeral service details, photographs, a personal message, Google Maps directions, an order of service, webcast or live-streaming links, chosen charities and good causes, donations with messages of condolence and support.

Each page also has its own web address and QR code, making it easy to share with family and friends.

Yes. Families can choose the UK charities and good causes that were important to their loved one.

This gives families the flexibility to support the organisations that have a personal connection or special meaning to them.

Yes. Memory Giving isn't limited to large national charities. We welcome UK charities and good causes, including local organisations.

If a family's chosen organisation isn't already available through Memory Giving, please contact us and we'll be happy to look into it for you.

Yes. We recognise that some people will always prefer to donate by more traditional methods.

Memory Giving helps you manage offline donations, such as cheques, alongside online giving, making it easier to keep donation information together and reduce administration.

Yes. Where a donation is eligible for Gift Aid and the donor makes the appropriate declaration, Memory Giving manages the Gift Aid process.

There is no charge for processing Gift Aid and the eligible charity receives the full Gift Aid amount successfully claimed.

Memory Giving brings funeral information, online donations, eligible Gift Aid, messages of condolence and donation reporting together in one system.

It can reduce the amount of manual administration associated with collecting, recording and reporting funeral donations, giving your team more time to concentrate on supporting families.

Yes. Memory Giving can be fully integrated into your funeral home website through our API, helping you provide families with a seamless and professional experience.

We can also work directly with your website developer to make the integration process as straightforward as possible.

There is no charge for using our API or for our integration/development support.

Your website developer may make its own charge for any development or implementation work, so we recommend discussing this directly with them.

Yes. We're happy to speak directly with your website developer.

Our team can provide the information they need to integrate Memory Giving and discuss how the service can best fit within your existing website.

Yes. We understand how important it is that the service you provide reflects your own business and the experience you want to give your families.

We can work with you and your website developer to discuss how Memory Giving can be integrated and personalised to complement your existing service.

Trust and security are fundamental to Memory Giving.

We are committed to protecting every donation, safeguarding personal information and honouring every memory with respect and integrity.

Further information about how we collect, use and protect personal information can be found in our Privacy Policy.

Of course. We understand that every funeral business works differently and you'll want to be confident that Memory Giving is right for your team and your families.

contact us and we'll be happy to answer your questions, talk through how the service works and discuss how Memory Giving could fit alongside your existing arrangements.

Every funeral business works a little differently. Our team is happy to talk through your requirements, answer any questions and show you how Memory Giving can enhance your business.

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